01Ways to Reach Us
We reply to every message. WhatsApp is the fastest way to reach us during working hours.
Visit the Shop
Office S1-082, Maktoum Road Building, Al Buteen, Deira, Dubai, United Arab Emirates
Sat - Thu: 9AM - 11PM | Fri: 2PM - 11PM02Company & Legal Details
These are the registered details of the business that operates this website and fulfils every Order placed on it.
| Registered legal name | ZAMN Mobile Phones & Accessories Trading Co. L.L.C |
|---|---|
| Trading name | ZAMN Mobiles |
| Legal form | Limited Liability Company (L.L.C), United Arab Emirates |
| Trade licence number | Trade License: 1277081 — Dubai Department of Economy & Tourism |
| VAT registration (TRN) | TRN: 104907957500003 |
| Registered address | Office S1-082, Maktoum Road Building, Al Buteen, Deira, Dubai, United Arab Emirates |
| Postal address | P.O. Box 14029, Dubai, UAE |
| Country of operation | United Arab Emirates |
| Telephone (UAE) | +971 56 648 3997 |
| WhatsApp (UAE) | +971 56 648 3997 |
| Abdorahman.h.ahmad@gmail.com | |
| Website | https://zamnmobiles.com |
| Transaction currency | UAE Dirham (AED) — all prices include 5% VAT where applicable |
03Working Hours
| Saturday – Thursday | 9:00 AM – 11:00 PM (Gulf Standard Time, UTC+4) |
|---|---|
| Friday | 2:00 PM – 11:00 PM |
| Public holidays | Hours may vary. We announce changes on the website banner and on WhatsApp. |
Messages received outside working hours are answered on the next working day.
04Find Us on the Map
We are on Maktoum Road in Al Buteen, Deira — close to the Gold Souk and the Al Ras area, easily reached by metro and taxi.
05Send Us a Message
Fill in the form below and it will open WhatsApp with your message ready to send. Please include the model you are looking for, or your invoice number if this is about an existing Order.
06Who to Contact About What
| Product availability & prices | WhatsApp is fastest — we check stock live |
|---|---|
| Order status & delivery | WhatsApp or email with your Order number. See our Shipping & Delivery Policy |
| Returns, exchanges & refunds | Email with your invoice number and photographs. See our Refund & Return Policy |
| Warranty & repairs | Bring the device and invoice to the shop, or message us and we will advise the authorised service centre |
| Billing & tax invoices | Email with your invoice number and TRN if you need a corporate invoice |
| Privacy & data requests | Email with the subject “Data Request”. See our Privacy Policy |
| Complaints | Email us directly. We acknowledge within 1 Business Day and aim to resolve within 7 Business Days |
07Our Response Commitment
- WhatsApp — usually within minutes during working hours.
- Telephone — answered live during working hours; leave a message outside them and we will call back.
- Email — acknowledged within 1 Business Day.
- Complaints — acknowledged within 1 Business Day, resolved within 7 Business Days wherever possible.
If you are not satisfied with our response, you may contact the UAE Ministry of Economy Consumer Protection Department on 600 522 225, or Dubai Economy & Tourism via the Dubai Consumer application.