Terms & Conditions

01Who We Are

This website, zamnmobiles.com (the “Site”), is owned and operated by ZAMN Mobile Phones & Accessories Trading Co. L.L.C, a company licensed and registered in the Emirate of Dubai, United Arab Emirates.

In these Terms, “we”, “us”, “our” and “ZAMN Mobiles” refer to the company named above. “You” and “Customer” refer to any person who visits the Site, places an order, or otherwise deals with us.

02Acceptance of These Terms

By accessing the Site, browsing our catalogue, adding items to a cart, contacting us through WhatsApp or our enquiry form, or placing an order, you confirm that you have read, understood and agreed to be bound by these Terms and Conditions, together with our Privacy Policy, Refund & Return Policy and Shipping & Delivery Policy, which are all incorporated into these Terms by reference.

If you do not accept these Terms, please do not use the Site or place an order with us.

03Definitions

• “Site” means zamnmobiles.com, including all pages, content and functionality made available through it.
• “Products” means the mobile phones, accessories and related goods we offer for sale.
• “Order” means your request to purchase one or more Products, submitted through the Site, WhatsApp, telephone or in person at our shop.
• “Order Confirmation” means the message we send confirming that we have accepted your Order.
• “Business Day” means Saturday to Thursday, excluding UAE public holidays.
• “AED” means United Arab Emirates Dirham, the only currency in which we transact.

04Eligibility

To place an Order with us you must:

• Be at least 18 years of age and legally capable of entering into a binding contract under the laws of the United Arab Emirates;
• Provide accurate, current and complete information, including a valid contact number and a deliverable address;
• Be the authorised holder of the payment method used, or have the express permission of the holder;
• Use the Site only for lawful, personal or legitimate business purposes.

We may refuse or cancel any Order where we reasonably believe that these conditions are not met.

05Products, Descriptions and Availability

We sell brand-new, genuine mobile phones and accessories sourced through legitimate channels. We take care to describe every Product accurately, including model, storage capacity, colour and warranty status.

• Product images are for illustration. Actual packaging, shade of colour, bundled cable type and regional variant may differ slightly from images shown on screen.
• Specifications, model numbers and features are provided by the manufacturer or supplier and may change without notice.
• All Products are subject to availability. Stock levels shown on the Site are indicative and update periodically; an item may sell in-store before the Site refreshes.
• If an ordered item becomes unavailable after you order it, we will contact you to offer a suitable alternative, a partial fulfilment, or a full refund of the amount paid for that item.

06Prices, VAT and Currency

• All prices on the Site are displayed in UAE Dirhams (AED) and are inclusive of 5% Value Added Tax (VAT) where applicable, in accordance with UAE Federal Decree-Law No. 8 of 2017 on Value Added Tax.
• Our VAT registration number is TRN: 104907957500003. A valid tax invoice is issued for every sale.
• Delivery charges, where they apply, are shown separately before you confirm your Order and are set out in our Shipping & Delivery Policy.
• Prices may change at any time without prior notice. The price that applies to your Order is the price confirmed in your Order Confirmation.
• Promotional prices are valid only for the stated period or while stocks last, and cannot be combined with other offers unless expressly stated.

In the rare event of an obvious pricing error (for example, a decimal-point mistake that makes the price plainly wrong), we are not obliged to supply the Product at the incorrect price. We will contact you, and you may either confirm the Order at the correct price or cancel it for a full refund.

07Placing an Order and Order Acceptance

Product listings on the Site are an invitation to treat, not a binding offer to sell. A contract of sale is formed only when we issue an Order Confirmation.

1. You select Products, add them to your cart, and submit your Order through the Site, WhatsApp, telephone or in person.
2. We acknowledge receipt of your Order. This acknowledgement is not acceptance.
3. We verify stock, payment and delivery details, then issue an Order Confirmation. At that point the contract is formed.
4. We prepare, invoice and dispatch your Order in line with our Shipping & Delivery Policy.

We reserve the right to decline or cancel any Order, before or after Order Confirmation, where: the item is out of stock; there has been a pricing or description error; we suspect fraud, chargeback abuse or unauthorised use of a payment method; the delivery address is outside our service area; or the Order appears to be for commercial resale in breach of these Terms. Where an Order is cancelled by us and payment has already been taken, we refund the full amount.

08Payment

We accept the following payment methods, subject to availability at the time of your Order:

• Debit and credit cards (Visa and Mastercard), processed through a secure, PCI-DSS compliant payment gateway;
• Cash on delivery, where offered for your delivery area;
• Cash or card in person at our shop in Deira, Dubai;
• Bank transfer to our UAE corporate account, where agreed in advance.

All card transactions are billed in AED. Your card statement will show a descriptor identifying ZAMN Mobiles. If your card is issued outside the UAE, your bank may apply currency conversion or foreign transaction fees, which are your responsibility.

Orders are dispatched only after payment has been authorised and received in full, except where cash on delivery has been agreed. If a payment is declined, reversed or charged back without a valid reason, we may suspend the Order and recover any amounts due.

09Delivery and Collection

We deliver across the United Arab Emirates and offer free collection from our shop in Deira, Dubai. Delivery timeframes, charges, coverage areas and failed-delivery handling are set out in full in our Shipping & Delivery Policy, which forms part of these Terms.

Risk of loss or damage passes to you on delivery, or on collection where you or your nominated representative takes possession of the Products at our shop. Title to the Products passes to you once we have received payment in full.

Please inspect your parcel at the moment of delivery. Report any visible damage, missing item or incorrect item to the courier and to us immediately, as described in our Refund & Return Policy.

10Cancellations, Returns and Refunds

Your rights to cancel an Order, return a Product and obtain a refund are set out in our Refund & Return Policy, which forms part of these Terms and should be read together with them.

In summary: you may cancel an Order at no cost before it is dispatched, and you may request a return within 7 days of delivery where the Product is unused, complete and in its original sealed or resalable condition. Certain items are non-returnable for hygiene, safety or activation reasons. Approved refunds are issued to the original payment method.

Nothing in these Terms excludes or limits your statutory rights as a consumer under UAE Federal Decree-Law No. 15 of 2020 on Consumer Protection and its implementing regulations.

11Warranty

• Products carry the manufacturer's warranty applicable in the UAE, for the period stated by the manufacturer or on the product page (commonly 12 months for devices and 3 to 6 months for accessories).
• Warranty claims are handled by the manufacturer's authorised service centre in the UAE. We will assist you in raising a claim and can advise the correct service centre.
• Warranty covers manufacturing and functional defects only. It does not cover physical damage, liquid damage, cracked screens, wear and tear, unauthorised repair or modification, software issues caused by rooting or jailbreaking, tampered serial numbers, or damage caused by misuse or non-genuine accessories.
• Please retain your tax invoice. It is required for any warranty claim.

A warranty claim is separate from a return. If your item develops a fault after the return window has closed, the manufacturer's warranty is the applicable remedy.

12Acceptable Use of the Site

You agree not to:

• Use the Site for any unlawful, fraudulent or harmful purpose, or in breach of UAE law;
• Attempt to gain unauthorised access to the Site, its servers, our database or any connected system;
• Introduce viruses, malware, or any code designed to disrupt or damage the Site;
• Scrape, harvest, copy, mirror or systematically extract content, prices or product data from the Site without our written permission;
• Place fraudulent, speculative or abusive Orders, or misuse promotional offers;
• Submit false, misleading or defamatory content through any form or contact channel;
• Resell Products purchased from us as new, genuine, or under our brand name without our written authorisation.

We may suspend or block access to the Site, and refuse to deal with any person, where we reasonably believe this section has been breached.

13Intellectual Property

All content on the Site — including the ZAMN Mobiles name and logo, page design, layout, graphics, text, product photography we have produced, and the underlying code — is owned by or licensed to ZAMN Mobile Phones & Accessories Trading Co. L.L.C and is protected by UAE and international intellectual property laws.

You may view, download and print pages from the Site for your own personal, non-commercial use. Any other use — including reproduction, republication, distribution, or use in a commercial context — requires our prior written consent.

Third-party trademarks, brand names and product images (for example Apple, Samsung, Xiaomi, Google and their respective product marks) remain the property of their respective owners and are used on the Site solely to identify the Products we sell. Their appearance does not imply any affiliation with, endorsement by, or authorised-reseller status with those brands unless we expressly state so.

14Third-Party Links and Services

The Site may link to, or rely on, third-party websites and services — including our payment gateway, WhatsApp, Google services, delivery partners and social media platforms. We do not control those services and are not responsible for their content, availability, terms or privacy practices. Your use of them is governed by their own terms and policies.

15Limitation of Liability

To the fullest extent permitted by UAE law:

• The Site and its content are provided on an “as is” and “as available” basis. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components.
• We are not liable for indirect, incidental, special or consequential loss, including loss of profit, loss of business, loss of data, or loss of opportunity, arising from your use of the Site or from any Product.
• Our total aggregate liability in connection with any Order shall not exceed the total amount actually paid by you for that Order.
• We are not responsible for loss of data stored on a device, and you are solely responsible for backing up your data before handing a device to us or to a service centre.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded under UAE law, including your rights under the UAE Consumer Protection Law.

16Indemnity

You agree to indemnify and hold harmless ZAMN Mobiles, its owners, employees and agents from any claim, loss, liability, cost or expense (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Site, or your violation of any law or the rights of a third party.

17Force Majeure

We are not liable for any delay or failure to perform our obligations where this is caused by events beyond our reasonable control, including acts of God, fire, flood, extreme weather, epidemic or pandemic, war, civil unrest, government action or restriction, customs delay, strike, power or telecommunications failure, courier failure, or interruption of internet or payment infrastructure. Where such an event continues for an extended period, either party may cancel the affected Order and we will refund any amount paid for undelivered Products.

18Privacy and Data Protection

We collect and process personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data and our Privacy Policy, which explains what we collect, why we collect it, who we share it with, how long we keep it, and the rights available to you.

19Complaints and Dispute Resolution

If something goes wrong, please contact us first — most issues are resolved quickly and directly.

• Email Abdorahman.h.ahmad@gmail.com or WhatsApp +971 56 648 3997 with your invoice number and a description of the issue.
• We aim to acknowledge every complaint within 1 Business Day and to resolve it within 7 Business Days.
• If you remain unsatisfied, you may escalate the matter to the UAE Ministry of Economy Consumer Protection Department (Consumer Protection hotline 600 522 225) or to Dubai Economy & Tourism through the Dubai Consumer application.

20Governing Law and Jurisdiction

These Terms, and any contract formed under them, are governed by and construed in accordance with the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai. Any dispute arising out of or in connection with them shall be subject to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates.

21Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, our Products, or applicable law. The version published on this page is the version in force. The “last updated” date at the top of the page shows when it last changed. Orders are governed by the Terms in force at the time the Order was placed. We encourage you to review this page before each purchase.

22Contact Us

Questions about these Terms and Conditions should be sent to:

Full contact details and a map are on our Contact Us page.