Shipping & Delivery

01Where We Deliver

ZAMN Mobile Phones & Accessories Trading Co. L.L.C delivers to all seven Emirates of the United Arab Emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.

You can also collect your Order free of charge from our shop in Deira, Dubai.

02Order Processing Time

• Orders are processed on Business Days (Saturday to Thursday, excluding UAE public holidays).
• Orders confirmed before 6:00 PM on a Business Day are normally prepared and dispatched the same day.
• Orders confirmed after 6:00 PM, on a Friday, or on a public holiday are processed on the next Business Day.
• Processing begins only once payment has been authorised, or once a cash-on-delivery Order has been confirmed by phone or WhatsApp.

03Delivery Timeframes

These timeframes are estimates, not guarantees. They begin from the moment your Order is dispatched, not from the moment it is placed. Deliveries are made during standard courier hours; the courier will contact you before arrival.

04Delivery Charges

All charges are shown in AED, are inclusive of VAT where applicable, and are displayed clearly before you confirm your Order. No delivery charge is ever added after an Order has been confirmed.

05Collection From Our Shop

You are welcome to collect your Order in person, free of charge.

We hold collection Orders for 7 calendar days. If an Order is not collected within that period and we cannot reach you, we will cancel it and refund the amount paid.

06Order Updates and Tracking

We keep you informed at each stage by WhatsApp, SMS or email:

1. Order received and confirmed;
2. Order packed and dispatched, with the courier name and tracking reference where available;
3. Out for delivery;
4. Delivered.

If you have not received an update within the expected timeframe, message us with your Order number and we will check the shipment for you.

07Receiving Your Order

• Someone aged 18 or over must be present at the delivery address to receive the parcel. The courier may ask for identification, especially for high-value devices.
• Please inspect the parcel before signing. If the outer box is torn, crushed, opened or re-taped, note this with the courier or refuse the delivery.
• Report any damage, missing item or incorrect item to us within 24 hours of delivery, with photographs. See our Refund & Return Policy.
• Risk in the Products passes to you once the parcel is handed over at the delivery address or collected from our shop.

08Failed Deliveries and Address Errors

Please make sure your delivery address, building name, apartment or office number and contact number are complete and correct. Incorrect or incomplete details are the most common cause of delay.

• The courier will make up to two delivery attempts and will contact you before each attempt.
• If both attempts fail, the parcel is returned to us and we will contact you to arrange redelivery. A redelivery charge may apply.
• If we cannot reach you within 5 Business Days of a failed delivery, we will cancel the Order and refund the Product value. The original delivery charge is not refunded in this case.
• If you ask us to change the delivery address after dispatch, we will try to accommodate it, but a re-routing charge may apply and delivery will take longer.

09Delays Outside Our Control

Delivery estimates may be affected by circumstances beyond our reasonable control, including severe weather, road closures, courier network congestion, public holidays, national events, customs or regulatory checks, and restricted-access locations such as certain free zones, ports, labour accommodations and military or government sites.

Where a delay occurs, we will keep you updated. If a delay becomes unreasonable, you may cancel the undelivered part of your Order for a full refund under our Refund & Return Policy.

10Delivery Enquiries

For anything related to a shipment — a change of address, a missed delivery, or a parcel that has not arrived — contact us with your Order number: